Ferora

Grievance redressal

At Ferora, we aim to provide a fair and reliable shopping experience. If you have a complaint or grievance relating to our marketplace, orders, products or services, you may contact our Grievance Officer using the details below.

1. Grievance Officer

Name: Saji Sunny
Designation: Director, SAGENIX PRIVATE LIMITED
Brand: Ferora
Email: saji@ferora.in
Registered office: EARA-67, New Avenue, Chelakkottukara,
Thrissur – 680005, Kerala, India.

2. How to submit a grievance

Please email the Grievance Officer with the subject line “Ferora Grievance” and include the following details, where applicable:

Your name and contact details
Your Ferora order number
A clear description of the grievance
The date of the incident or transaction
Relevant photographs, documents or other supporting evidence
The resolution you are seeking

Please do not include passwords or full payment card details in your complaint.

Email the Grievance Officer

3. Types of grievances

You may raise a grievance concerning:

Orders, payments or order cancellations
Delivery delays, shipping or refund issues
Damaged, defective, incorrect or misdescribed products
Partner boutique fulfilment or service issues
Misleading product information
Privacy or personal information concerns
Any other issue relating to Ferora’s marketplace services

For routine customer support enquiries, please email support@ferora.in.

4. Acknowledgement and resolution

We aim to acknowledge grievances within 48 hours and address them within one month, subject to the nature of the complaint and applicable legal requirements.

Nothing in this process limits any rights or remedies available to consumers under applicable law.